Answers to the usual questions
When an order arrives in pieces
What to do when a supplier sends half now and half later, and how to see what is still owed.
Suppliers split orders all the time. Forty of the fifty today, ten to follow. You do not need to do anything special for this, and you should not wait for the rest before recording anything.
- 1Receive what actually turned up today, against the same order.
- 2Confirm it. The order stays open, holding only what is still owed.
- 3When the rest arrives, receive against that same order again. This time it closes on its own.
You should see
After the first delivery, the order shows as Part received in your orders list, with a bar showing how much has landed. That is your reminder that something is still owed.
Put another way
A pub tab. You are not settling up, you are recording what has gone on it so far, and the total left to pay updates itself.
Why the second delivery says complete
Each delivery is judged against what the order was still waiting for, not against the original quantity. So ten arriving against ten outstanding is complete, even though the order was for fifty. That is the honest answer to “did this drop turn up in full”.
Worth knowing
If the supplier never sends the rest, the order simply stays open. Reports has an overdue orders list, which is where forgotten remainders show up.
Did this page miss something?
If you came here with a question and left without the answer, that is a fault in the page rather than in the question. Tell us what you were trying to do and we will write it up, usually the same week.