Write to us and a person replies.
DockCount is small. There is no ticket queue and no bot in front of it. Email reaches somebody who can actually change the software.
Answered within one working day.
Something is broken
Tell us what you were doing and what happened instead. A screenshot of the receiving screen saves a round trip.
Before you buy
Whether it fits how your dock actually runs, what happens with your existing PO system, how many people you can put on a plan. Ask and you get a real answer, including when the answer is no.
Billing, refunds, cancelling
Cancelling is on the billing page and takes seconds. Lemon Squeezy is the seller and holds the payment, so anything about a charge starts with us and finishes with them.
Privacy and data
A copy of what we hold, a correction, a deletion, or a processing agreement your compliance team needs signed. All of it goes to the same place.
Who you are writing to
DockCount is operated by DockCount in the Philippines. Subscriptions are sold by Lemon Squeezy as merchant of record, so their name is on your card statement and their company details are on your receipt.
The privacy policy covers what we hold about you, and refunds covers getting money back.