What do you need to do?
Search for it, or start with one of the four below. Everything here is written for somebody standing at a bay with a driver waiting.
Start here
From nothing to your first signed-for delivery.
What DockCount does
A receiving log that checks each delivery against the order it was supposed to be, and flags what is short, damaged or unexpected.
Create your account
Signing up, what gets created with you, and what it costs to begin.
Add your first purchase order
How to type an order in by hand, and why a delivery needs one first.
Import orders from a spreadsheet
The exact columns the CSV importer accepts, and what it does with each row.
Receive a delivery
The main flow: what to press at the bay while the driver is still there.
At the bay
The four minutes that decide whether the record is worth having.
Read the slip from a photo
What happens when you photograph a packing slip, what it can and cannot read, and what to do when it gets one wrong.
Short, over, damaged and unexpected
The four flags, exactly what each one means, and when the software applies it.
Photograph the damage
Attaching evidence to the exact line it belongs to, and who can see it later.
Confirm, and what happens next
What confirming does, what changes on the order, and who gets told.
The receiving log
Finding a delivery again by vendor, order number, date, or whether it went wrong.
Keeping on top of it
What happens after the pallet has gone inside.
Close off a discrepancy
Recording what actually happened about a shortfall: credited, replaced, returned or accepted.
Reports
Every figure on the reports page, what it counts, and what it is good for.
Vendors
How supplier records are created, and how their name on a slip is matched to them.
Docks and locations
Recording which bay took a delivery, and when more than one is worth having.
Your team
Adding people, the difference between an admin and warehouse staff, and removing somebody.
Telling purchasing
The summary email sent when a delivery is confirmed, and who decides where it goes.
Plans, data and the awkward bits
What things cost, how to get your records out, and what to do when something misbehaves.
What each plan covers
Every limit and feature on the four plans, and the thing that usually decides which one you need.
Paying, changing plan and cancelling
How subscriptions work, who takes the payment, and what happens when you stop.
Getting your records out
The CSV export, exactly which columns it contains, and how to get everything if you leave.
How a delivery is matched to an order
The three attempts made to line a delivered item up with the thing you ordered, in order.
When something goes wrong
The problems that actually come up on a dock, and what to do about each one.
Answers to the usual questions
The things people ask in the first week, and the words the trade uses.
When an order arrives in pieces
What to do when a supplier sends half now and half later, and how to see what is still owed.
When the invoice does not match
Using the receiving record to answer an invoice that charges for more than arrived.
Using it on a phone at the bay
How it behaves on a phone, adding it to your home screen, and what happens on a bad signal.
Who can see your records
Who inside and outside your company can see your deliveries, orders and damage photographs.
Questions people ask in the first week
Short answers to the things that come up before anyone reads a whole page.
Cannot find what you came for?
Tell us what you were trying to do. Somebody who can change the software reads it, and if the answer should have been here we will write it up.